Terms & Conditions

Online Orders
On placing an order, you’ll receive a confirmation email. Once payment has been received by us, we’ll send an invoice and a separate email confirming your order has been dispatched. We aim to process orders within 3 working days. In all instances we will keep you updated on your order status.


See our delivery page


Pricing and Payment
All prices shown on our website are in € and include VAT at the current rate.
We reserve the right to change prices at any time but will always honour the price at the point at which you place your order.
We accept Visa, Visa Debit, Visa Electron, Mastercard, Maestro and American Express, as well as Paypal.


If the quantity you’ve requested for a product is not in stock, contact us on +41 76 462 52 37 or boris@borislab.com
If on the rare occasion we do not have enough stock to fulfil your order, we will contact you with an estimated date of availability.


Cancellation and Amendments
Orders can be cancelled or amended within 24 hours from placing the order.
If you wish to cancel your order, please contact the shop by phone or email quoting your order number. You will receive confirmation of the cancellation by email.

We reserve the right not to accept your order if one of the following conditions applies:
–       We have insufficient stock to fulfil your order
–       Incorrect listing of price or product description on our website
–       Non-authorisation of payment


Descriptions and variations
Product colour, dimensions and descriptions are portrayed as accurately as possible. However, products may vary slightly from images on the website due to photographic conditions and the production process.
We reserve the right to amend product descriptions at anytime.
Some of our products are made by hand and use natural materials and colours. Some variation in colour and form from product to product may occur. We hope you appreciate these variations as we do.


Faulty goods
On receipt of your order, if the goods are damaged or faulty please notify us within 24 hours. Any faulty or broken goods will need to be returned to us before a replacement is dispatched. All shipping for faulty goods will be covered by us.
Safety regulations
Where applicable, please read any text enclosed with the products, including handling instructions, health and safety instructions and care instructions.
Borislab does not take any responsibility for misuse or mistreatment of their products. All products should be used in a responsible manner and unless clearly labelled as such, these are not toys.


Privacy Policy

To place an order you must register your details on our website. All information you enter must be accurate, and should you need to change any details, please, contact us
We may use your information for internal market research but will never pass this information to third parties.
Should you wish to remove your details from our database, please contact us.


Card payment details
All card payments are processed via Sagepay which is fully PCI compliant. This means your personal details are fully protected.


Discount and Promotions
Discounts cannot be used in conjunction with other promotions


The Copyright of this website belongs to Borislab
All products designed by Borislab and Studio Boris Dennler are subject to Copyright and Design Right law and all rights are reserved.


Company information
This website is operated by Borislab


Updating the terms and conditions
These terms and conditions are valid on all orders placed on this date.
We reserve the right to amend these Terms & Conditions at any moment in the future. Your order will be processed under the terms and conditions as published on the date of your order.